Computer network services

Tender description

Design, supply and installation of network and cabling services; Network security; Maintenance of network. The network service comprises: — 45 sites all within the East Midlands police region (Leicestershire and Rutland, Northamptonshire, Derbyshire, Lincolnshire and Nottinghamshire). Leicestershire Police requires a network support and maintenance service to run for 2-years from 1.4.2018, with an option to extend on a 1 year plus 1 basis. Applicants must have current UK emergency service network support and maintenance experience. The network service comprises: 45 sites all within the East Midlands police region (Leicestershire and Rutland, Northamptonshire, Derbyshire, Lincolnshire and Nottinghamshire). The core WAN is based on GRE Tunnels metro Ethernet services, broadband and leased lines: A primary rate remote access service for additional small sites, remote workers and third-party support: — E3 and point to point links to local authorities and criminal justice partners; Current Dell switches, Cisco switches, routers and firewalls; Cisco Secure ACS and RSA ACE Server authentication services; SolarWinds Orion NPM, NCM and Netflow network management; AXIS video decoders and Siemens VOIP trunking, — LAN and WAN QoS. Provision of network services for VMWare ESX and Citrix XEN virtual machine and Dell EMC virtual storage infrastructure. The required service: — 24-hour, 365-day with 4-hour call to fix on all LAN and WAN equipment and directly supported services, — ensuring sufficient spares and stock availability to meet the SLA, — fault and call management for third-party systems and services, to include but not limited to Telco’s, voice switch and other network service providers and information system providers, — initial network fault finding for third-party systems and services, to include but not limited to Telco’s, voice switch and other network service providers and information system providers. Network help desk and support service: — Network performance and health check service including the virtual infrastructures, — design, supply and installation of network and cabling services. Network security: — maintenance of network documentation.