Computer network services

Tender description

King’s wired and wireless networks are all based on Cisco equipment. As part of the current Invitation to Tender and the associated requirement specification, there are several types of Cisco-related product / service that King’s require: — Maintenance and Supply, — Consultancy. The contract's initial period will be 3 years, extendable to 5. Maintenance refers to the support of existing and new Cisco products that King’s operate, and includes hardware and software maintenance, SWSS license management and renewal, break/fix, troubleshooting, Cisco TAC support for bug fixes, software updates, and on-site engineers. Supply refers to the procurement of Cisco hardware, software, and license items, including pre-sales support, quotations, ordering, and delivery. Consultancy refers to miscellaneous services relating to Cisco products that could include design work, engineering tasks, troubleshooting, advice, and other kinds of work package. The price, duration, effort etc. of this work would be agreed by the parties in advance.