Service Technical Analyst

Tender description

Who Speclialist Work With The HO Digital, Data and Technology (DDaT) Technical Support Services Function is responsible for technical support for our services, including Level 2 support for our applications/platforms and Level 3 support for the components of our platforms What Specialists Work On The selected individual will have a remit to:  1. Provide support for Confluence and JIRA across the entire Home Office estate. 2. Support service transition 3. Act, in certain circumstances, as the key relationships with Home Office stakeholders, including Projects and the user base. Where the Work Takes Place Home Office, Lunar House, 40 Wellesley Road, Croydon, CR9 2BY Early Market Engagement Working Arrangements Your primary location will be Croydon and you will be expected to work on-site most of the time with some travel to other Home Office locations across the UK. You will need to be on-site because the role will see interaction with key individuals across the Home Office campus and the majority of this interaction will be face- to-face. Expenses will be within your daily rate for your regular work location. Additional travel expenses will be available should you need to travel to other sites outside London. The Home Office also supports flexible working (when possible), at the managers discretion, Work Location Home Office, Lunar House, 40 Wellesley Road, Croydon, CR9 2BY Security Clearance Have SC clearance, or capable of getting SC clearance quickly. Pre existing SC clearance is not essential but is preferred. Additional T&Cs Skills & Experience Demonstrate supporting large scale infrastructure roll outs and relocations Well versed in the UK Government 'Ways of Working' Recently worked for Central Government Deparments Strong strategic insight to help shape a department moving forward Current experience of UK Government IT transformation/transitioning Knowledge of Confluence, Jira and the Atlassian product set Nice to Haves Strong interpersonal Skills Ability to develop MI reports in timely manner Can demonstrate that they have the ability to identify opportunities to improve the service or make cost savings No. of Specialists to Evaluate 4 Cultural Fit Criteria Be transparent on performace issues and collaborate when required Support a no-blame culture Lead by example Transfer knowledge gained through the team and be willing to share experiences across the wider department See where there are issues and be strong enough to raise with senior managers what needs to change Assessment Method Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers Budget range £475 per day standard 8 hour working day, includes expenses to base location agreed with the home office. additional expenses only paid with prior approval of the home office