Implementation Lead (Role 2)

Tender description

Who Speclialist Work With The HO Digital, Data and Technology (DDaT) Technical Support Services Function is responsible for technical support for our services, including Level 2 support for our applications/platforms and Level 3 support for the components of our platforms What Specialists Work On The selected individual will have a remit to:  1. Ensure services coming into Technical Services Support; a. Are transitioned into Service according to Criteria, and align to the Live Services processes for transition b. Ensure that they are aligned to the Business Portfolios demand pipeline 2. Support the building, internally, of capability 3. Manage the internal transaction of services/products Where the Work Takes Place Home Office, Lunar House, 40 Wellesley Road, Croydon, CR9 2BY Early Market Engagement Working Arrangements Your primary location will be Croydon and you will be expected to work on-site most of the time with some travel to other Home Office locations across the UK. You will need to be on-site because the role will see interaction with key individuals across the Home Office campus and the majority of this interaction will be face- to-face. Expenses will be within your daily rate for your regular work location. Additional travel expenses will be available should you need to travel to other sites outside London. The Home Office also supports flexible working (when possible), at the managers discretion, Work Location Home Office, Lunar House, 40 Wellesley Road, Croydon, CR9 2BY Security Clearance Have SC clearance, or capable of getting SC clearance quickly. Pre existing SC clearance is not essential but is preferred. Additional T&Cs Skills & Experience Demonstrate supporting large scale infrastructure roll outs and relocations Well versed in the UK Government 'Ways of Working' Recently worked for Central Government Deparments Strong strategic insight to help shape a department moving forward Current experience of UK Government IT transformation/transitioning Nice to Haves Strong interpersonal Skills Ability to develop MI reports in timely manner Can demonstrate that they have the ability to identify opportunities to improve the service or make cost savings No. of Specialists to Evaluate 4 Cultural Fit Criteria Be transparent on performace issues and collaborate when required Support a no-blame culture Transfer knowledge gained through the team and be willing to share experiences across the wider department See where there are issues and be strong enough to raise with senior managers what needs to change Assessment Method Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers Budget range £575 per day standard 8 hour working day, includes expenses to base location agreed with the home office. additional expenses only paid with prior approval of the home office