HMCTS Reform - Family Public Law and Adoption (FPLA)

Tender description

Why the Work is Being Done HMCTS is undergoing an extensive reform transformation enabled by a technology work stream. The Family Public Law and Adoption services require modernisation to enable more efficient administration and hearing of cases relating to the Care, Supervision, Adoption and Placement of vulnerable children. A vital element of this modernisation will be the delivery of new digital solutions, which will support HMCTS in making more effective use of its staff, resources and estates and continue to safeguard the welfare of children at risk. Problem to Be Solved Over 30,000 tribunals, 5% of total cases, are held each year. Although there is a defined legal process, each of the 158 Local Authorities have adopted a colloquial delivery approach. The project has completed the Inception and Discovery Stages. The project is to produce a standardised digital service to meet 5 core user journeys covering Local Authorities, HMCTS, Judiciary Guardians and CAFCASS. A supplier is required to deliver these through Alpha and Beta phases, delivering on an Outcome basis. The supplier must be prepared to operate a federated delivery model, managing other suppliers resources to deliver the contracted Outcome. Who Are the Users As a participant in FPLA I need to be able to submit and receive information relating to my Case more easily, and better understand my role in proceedings so that I am able to fulfil the obligations assigned to me by law under The Children's Act. This is to ensure that Care, Supervision, Placement and Adoption hearings can proceed as efficiently as possible to safeguard the welfare of children at risk. Early Market Engagement Work Already Done The Inception and Discovery phases of Family Public Law has been completed, covering the full breadth of the Service at a high-level. Having captured the full complexity and scale of the required modernisation, the Project is required to commence the alpha stages. The second element of the project, Adoption, is currently conducting User Insight research in preparation for Inception. This strand of the Project will require a team to supplement the Discovery work already completed for Family Public Law, and to progress the work into Alpha and beyond. Existing Team The Technical Workstream report to the Business Project Manager and Service Owner. The existing Technical team is a blend of internal staff and external contractors/consultants from a range of suppliers. The FPLA team includes Researchers, UX Design, Content Design, Service Design, Business Architecture, Business Analysis roles. The team also consists of Service and Project Management, a Solution Architect and a Delivery Manager. The supplier will develop a federated delivery model, managing all the technical work stream technical capabilities to deliver the desired outcome. Current Phase Not applicable Work Location Petty France, London, Birmingham , and other locations Working Arrangments The programme utilises the SAFe methodology, aligned to GDS standards, however, it is a complex programme that operates within an overarching Waterfall programme delivery approach. SoW/Work-Orders will be issued to define the outcomes of each project phase. The suppliers team will initially be required to work on-site at the base location 5 day week. For works performed at a non-Base location (or the supplier's own premises) and London (outside of the M25),all reasonable travel and expenses costs shall be met in accordance with the rates set out in the MoJ travel and subsistence policy and require prior approval from HMCTS. Security Clearance Where roles require access to production systems and live data, SC clearance will be required, all other team members will require a valid BPSS. Additional T&Cs Skills & Experience Demonstrable experience;including references, of providing 3 multi-disciplinary teams, within a federated delivery model to deliver digital solutions rapidly and at scale. Provide assurance the resources are available.(2%) Demonstrable experience,including references of planning and delivering complex transformation programmes, using agile principles at scale within Waterfall programmes; managing; delivering and reporting operating Sprint Plans alongside longer-term Roadmap based planning.(2%) Demonstrable experience;including references, of delivering complex transformation programmes, working in multi-supplier teams, managing cross stream/ team dependencies with extensive common component integration, including legacy system integration.(2%) Demonstrable experience;including references, creating/delivering for 4+ user-needs-led government/Industry digital services, passing 2+ Alpha/Beta GDS assessments or equivalent industry service reviews (List evidence and provide detail references at proposal stage).(2%) Demonstrable experience;including references, of using GOV.UK style, or equivalent industry style, standards and patterns to produce consistent and quality designs meeting user needs and business requirements.(2%) Demonstrable experience;including references, where you have successfully delivered content design-led digital solutions while working within multi-vendor teams on multiple projects at different locations (include references).(2%) Demonstrable evidence;including references, in implementing software using the following development practices and processes; domain-driven design (DDD), Behaviour-driven development (BDD) and Test-driven development (TDD).(2%) Demonstrable evidence;including references, of agile testing/QA- strategies and automation tools; building unit,integration, functional/non-functional tests using tools i.e. Codecept.js (Jasmine/ Karma/Protractor) Saucelabs, Mocha/Chai, Dependency Check,Node-Security-Platform,Zap,Gatling (Scala)(2%) Demonstrable experience;including references, in building micro-services with RESTful APIs, using JAX-RS, JMS, Java 8, Maven/Gradle build systems, Postgres, Redis and NoSQL Databases.(2%) Demonstrable experience;including references, in web application server-side development. including ORM and Hibernate, dependency Injection, GIT CLI, Jenkins, CI tooling, Opensource Libraries and their controls.(2%) Demonstrable experience;including references, implementing Front End web applications using HTML5,CSS3,SASS,SCSS,JavaScript(ECMA 5/6/7) , Node.js, Express.js, templating (Nunjucks or similar),Grunt/Gulp build system, Responsive Design. Nice to have: TypeScript/Angular, Babel,Webpack.(2%) Demonstrable evidence;including references, of operating digital services utilising Azure platform and technologies showing how sensitive security requirements are met to deliver the services by leveraging best practise and GDS guidelines.(2%) Demonstrable evidence;including references, experience of providing a client facing support capability whilst continuing to develop capability in an agile continuous delivery environment for a large digital change programme.(2%) Nice to Haves No. of Suppliers to Evaluate 4 Proposal Criteria Describe how you would enable HMCTS to achieve its vision of the business owning and operating its digital services for the areas covered by this tender (2%) Explain how you would propose to implement your Agile Development Service within the proposed Federated model, detail yoyr approach, delivery, any challenges and how you would propose to overcome them.(4%) Explain your approach to embedding previously completed work and staff into the team, without adversely impacting the existing programme delivery timelines or the live services.(3%) Articulate how you envisage the overall service model operating to optimise the capability of the proposed team and any interactions with other teams/suppliers providing shared components to integrate with(3%) Provide your proposed organisation and CV's for your proposed team key members articulating how their skills and capabilities would provide the necessary services(4%) Provide case studies of relevant previous engagements where you have done this before, articulate lessons learnt and avoidable challenges. Identify the relevant team members that worked on the service development(4%) Describe how you will ensure that HMCTS is supplied with high quality and appropriately skilled team specialists, whilst minimising HMCTS's effort in screening the proposed team members.(2%) Describe your approach to adding, replacing and rotating new team members, within a 2 week notice period, to the existing team without reducing the teams velocity.(2%) Prior to handover to the BAU capability, propose how you would provide cost effective support for the Citizen facing digital services.(3%) Describe how you intend to contract for each "Outcome", Propose KPIS and SLAs to measure and manage the quality/Delivery speed and confirmation the Outcome is "Done" (delivered).(5%) Describe how you are able to flex your service offering to meet rapid changes in demand as well as changes in technology(3%) Explain your approach to implementing iterative Agile Service development into a live service operation that would impact the general public and professional services.(3%) Describe how you would transfer the service/skills/knowledge developed during the remainder of the programme to a civil service operated, live digital operations centre, located remote from the programme team(3%) Explain the Value Proposition; value for Money, how the proposal will optimise costs, and generate savings. Demonstrate how discounts will be linked to volume and duration(3%) Cultural Fit Criteria Explain how you’ll ensure collaboration at all levels of the project and programme delivery between users, team members and management. Give examples of where you have taken this approach (1%) Explain how you would maintain a no-blame culture and encourage people to learn from their mistakes and provide examples of this (1%) Explain how the team intend to create/enhance a DevOps culture (1%) Explain how the supplier will coach, mentor and support the civil service apprenticeship scheme (1%) Provide evidence on how the supplier have worked closely with partner suppliers to provide a comprehensive DevOps service (1%) Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 70% Cultural fit 5% Price 25% Questions from Suppliers Budget range the anticipated service will consist of multiple teams. suppliers progressing to the "proposal" stage will be issued with a template to complete the financial section of this tender. the total supplier charge, along with the total blended day rate of all resources will be evaluated as per evaluation criteria.