Ticket-issuing machines

Tender description

Swift offers a wide range of retail options including Travel Shops and a network of independent retailers which allow a customer the ability to obtain a card for the first time. However many of these outlets are only open during traditional shop hours. We know from our very successful online solution that enables customers to top-up their existing Swift cards with PAYG and products that customers welcome the opportunity to access Swift on a 24/7 basis. The initial trial SVM has shown that there is a requirement from customers to be able to access Swift PAYG, products including obtaining a new card over a wide time period. Following the success of the initial SVM trial WMCA is seeking to procure further vending machines. Funding has been identified for between 4 and 6 SVMs. The contract was not divided into Lots due to the nature of the services procured. Managing a single back office system is paramount to the provision of the services and to customer satisfaction. Swift offers a wide range of retail options including Travel Shops and a network of independent retailers which allow a customer the ability to obtain a card for the first time. However many of these outlets are only open during traditional shop hours. We know from our very successful online solution that enables customers to top-up their existing Swift cards with PAYG and products that customers welcome the opportunity to access Swift on a 24/7 basis. The initial trial SVM has shown that there is a requirement from customers to be able to access Swift PAYG, products including obtaining a new card over a wide time period. Following the success of the initial SVM trial WMCA is seeking to procure further vending machines. Funding has been identified for between 4 and 6 SVMs.