Special-purpose road passenger-transport services

Tender description

The Contracting Authority is planning to undertake an open procurement process to award a 3 year contract with the option to extend by up to 2 years (3+1+1). The estimated total value (7 500 000 GBP) of the opportunity included in this notice is based on the total potential contract term of 5 years (3+1+1). Service requirements. The aims and objectives of the service will be to: Provide a non-emergency patient transport service that; — Meets locally defined outcomes, — Meets the requirements of the document ‘Eligibility criteria for patient transport services (Department of Health, 2007). Local defined outcomes. The provision of a flexible, high quality Patient focused service which is safe, clinically effective and represents best value. Specifically the local outcomes include: — Patients will arrive and depart safely and in a timely manner, — There will be no detriment to the Patient’s health and wellbeing during their journey, — Provide a patient focused booking system, — Apply the eligibility criteria and local NEPTS decision making tool in a consistent and equitable manner, — Provide high quality information to Patients enquiring about NEPTS and signposting those who are not eligible to appropriate local alternatives, — Provide an integrated NEPTS which supports: ­ Planned and frequent journeys for Priority patients; Discharge from hospital; ­ Short notice urgent journeys; Planned routine journeys. — Provide high quality patient experience and satisfaction, — The provider must take action to reduce carbon emissions and the carbon footprint of the journeys where possible. The service is required to operate a local single point of access for booking by patients and healthcare professionals, deliver non-emergency patient transport to support priority users, outpatient services, hospital discharges and non-emergency inter-facility transfers.