Point of sale (POS) software package

Tender description

The V&A currently uses a bespoke E-commerce platform in order to allow the sales and allocation of V&A event/exhibition tickets alongside merchandise sales in a 'single basket'. The V&A has now outgrown its existing E-commerce due to increases in the throughput and complexity of the V&A's online sales. As such, we are looking for a provider to deliver a secure and scalable E-commerce platform that will allow for the expected increase in the level of usage and income, whilst allowing for the growth in the use of the “single-basket” approach to sell other products (such as membership sales and renewals) online. The V&A fulfilled approximately 400k ticket sales online in 2017, with a 10 GBP total income through the existing platform over the last 3 years. These volumes are expected to grow, and we also intend to adopt other services onto the e-commerce platform such as membership sales and renewals. Please note contract term and estimated values include the full 7 year extended contract along with unknown additional development costs that have not yet been budgeted for. This procurement process is being conducted under the Competitive procedure with negotiation. The V&A reserves the right to reduce the number of participants during the process and to award at the initial tender stage without entering into the negotiation phase.