Electronic Document & Records Management (EDRM) Project.

Tender description

Accent Housing Limited have been providing high quality social housing for rent and sale for 50 years and remain firmly committed to providing their residents with the excellent homes and top-quality services they have a right to expect. We currently own and manage over 21,500 homes across the country, which over 34,000 residents call their home. Our residents' homes and services are managed through regional offices in Middlesbrough, Burnley, Camberley and Peterborough. The head office is located in Shipley, West Yorkshire. Accent has changed significantly over the last 4 years. We have brought three federated housing providers into a single organisation with four regional offices. We have also embedded our three strategic ICT systems (MIS ActiveH, Unit4 (Agresso) and Access HR). We have also introduced a single national contact centre, mobile working for our housing officers / surveyors and a self-service website for use by our residents. To move Accent to the next level we need to be a truly “integrated organisation” and there are a number of significant changes required. We need to account for: Our changing workforce (following introduction of mobile working and contact centre) Changing customer expectations A push to develop more self-service options and to nudge residents to the most cost effective method of service delivery Evolving communications technology In addition to this procurement we have recently implemented Accent Connect, a new omni-channel communications system, outsourced DR, BC & off-site back-up, deployed a new, national high speed Wide Area Network, and are in the process of delivering a self-service website for residents. Accent does not currently have an EDRM system: scanned and created documents are stored in network drive structures and a SharePoint 2007 intranet is utilised to store and manage standard templates. In order to improve overall operational efficiency, facilitate compliance with the GDPR, support the new Customer Web Site and significantly streamline existing processes, the implementation of a formal EDRM solution has been mandated by our Executive Board, and a budget allocated. Keywords: Electronic Document and Records Management, Accent Housing Ltd