Digital Service Management Practice Lead

Tender description

Who Speclialist Work With The specialist will support the Head of Digital Service Management to set up the Service Management Practice. There is no current suitable internal resource with the required skills. They will work with counterparts in DWP to build cross-community ways of working, support the organisation’s strategy to increase digital capability and assure delivery of digital services. What Specialists Work On 1. Support the Head of Digital Service Management to set up and lead the Service Management Practice, setting contemporary standards and working practices. 2. Work with counterparts in DWP to build cross-community ways of working, support organisation’s strategy to increase digital capability and assure delivery of digital services; providing direction and coaching. 3. Work with DWP Practice Leads to develop a deep understanding of customer needs both now and in the future, and define strategic, longer-term view of service demand. 4. Undertake effective knowledge transfer to permanent position when filled. Where the Work Takes Place Newcastle (Benton Park), Blackpool or Manchester however an expectation of significant travel to Newcastle. Early Market Engagement Working Arrangements Onsite 5 days a week. Maximum, of £1,000 per week limit on expenses, which must be pre-approved and adhere to BPDTS Expenses Policy. Work Location Newcastle (Benton Park), Blackpool or Manchester however an expectation of significant travel to Newcastle. Security Clearance Baseline Personnel Security Standard Additional T&Cs Skills & Experience Demonstrable experience of senior leadership in a digital environment. Demonstrable in-depth knowledge and understanding of how a Service Management function operates. Demonstrable breadth & depth of technical knowledge in both Digital and Legacy technology environments across the whole life of service delivery. Significant technical experience of managing large-scale delivery of digital solutions in a live technical support environment at task level. Demonstrable experience of integrating delivery with change, release and support services in both Agile and Waterfall environments to time, budget and quality. Demonstrable experience of challenging organisational processes to reduce complexity and optimise delivery flow and service improvement. Demonstrable in-depth knowledge and understanding of how a Service Management Framework and DevOps principles and processes are used and evidencing application of this in service delivery, project or programme activities. Nice to Haves Experience of contributing to or influencing digital organisational transformation through technology Practices or Communities . Experience of using a range of advanced Agile techniques and Agile and Lean tools and in different settings. Track record of successfully managing dependencies, risks and issues external to service management and operations support. No. of Specialists to Evaluate 3 Cultural Fit Criteria Utilise personal network to attract talented individuals to the organisation and build community of practice Work with counterparts in DWP to build cross-community ways of working Support BPDTS’s strategy to increase digital capability Define service outcomes offered and what excellence looks like Assure delivery of digital services and provide direction and coaching Deploy people and services to ensure capability and solutions offered by the service practice align with customer need. Assessment Method Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers Budget range