Call centre
Details
- Buyer
- Optivo
- Topic
- Call centre
- Published
- 24 May 2018
- Source
- TedNotices
Tender description
Contact centre service required to manage out of hours emergency calls 5:00 pm – 9:00 am 7 days a week including Bank Holidays / Christmas. Out of hours contact centre support contract. To cover: — approximately 2000 calls per month. — 2 days a year for conferences / staff meetings. — Monthly 2.5 hour team meeting. Hours 5:00 pm – 9:00 am 7 days a week including Bank Holidays and Christmas. The winning supplier will need to provide a dedicated team and provide detailed reporting.
Timeline
- Completed: Pre-tender published24 May 2018Current notice
About the buyer
Optivo is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@optivo.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@optivo.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@optivo.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@optivo.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@optivo.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@optivo.gov |
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