Parking enforcement services

Tender description

The Council is currently in contract with the Department for Infrastructure (DfI) via an agency agreement for the provision off street car parking management services. The DfI carry some of these services using internal staff, however for the majority of aspects they employ a contractor to deliver the services. This arrangement is due to end on 31.10.2019. It is expected that the successful Tenderer would provide the following: 1) Off-Street Enforcement; 2) Cash Collection and Reconciliation 3) Pay and Display (“P and D”) machine maintenance; 4) full life cycle Penalty Charge Notice (“PCN”) Processing to Enforcement of Judgements Office representation stage; 5) adjudication service through the Northern Ireland Courts Servic; 6) Debt Recovery in accordance with the Council's instructions; 7) clamping and vehicle removal; 8) call centre and customer service help desk for customer interface; 9) weekly, monthly reports including updates for financial patterns; 10) enforcement at 26 off street car parks throughout the Borough that are free but enforced, on request from the Council, for civil parking contraventions by Traffic Attendant (TA) staff Tenderers should note that there are another 44 off street car parks throughout the Borough that are free and not currently enforced but which may become enforceable by the successful Tenderer during the Contract term,on request of the Council and on the basis of the same costs that the Tenderer will supply within its Tender Package. Technological innovation, societal and demographic change are transforming the way we work, spend our leisure time, travel and shop. Those same forces will also transform how we own and use cars, and consequently the way we park. During the term of the Contract, it is envisaged that the Council may wish to explore other more innovative parking schemes and methods of parking enforcement and management as technology evolves, some of which the Council may ask the successful Tenderer to trial as part of a pilot scheme and the cost and scope of which will be agreed between the Council and successful Tenderer in accordance with the terms of the Contract. The Council requires a supplier that can respond effectively to these changes as well as the (non-exhaustive)list of tasks above, enabling the Council to enhance user satisfaction, driving a more efficient parking services model that uses a simple, socially inclusive, responsive, coherent and smart approach that the community as a whole can embrace; as well as driving technological improvements in parking services. Following the successful conclusion of the tender process, the Council is seeking to contract with a competent organisation for the supply of all equipment and applications to support the Council's parking management service as well as supply labour and parking management expertise. The equipment and applications that the Supplier will supply are fully defined in the Specification, but for illustrative purposes they include items such as the hand-held devices used by Traffic Attendances for enforcement, Traffic Attendant uniforms and back-office software systems.