WP1538: Outcome for a skilled digital team to develop GovWifi from beta to a live service

Tender description

Why the Work is Being Done GovWifi is intended to provide internet access for visitors and Civil Servants to central government and wider public sector buildings across the country, allowing users to sign in once and able to use the service at multiple locations. GovWifi is currently a beta service which is being consumed by a number of public sector organisations across their locations. In order to continue to realise benefits set out in the Common Technology Services business case the service needs to be able to handle increased demand and adoption the service over the 2018/19 financial year. Problem to Be Solved Visitors and Civil Servants have internet access in public sector buildings across the country, having only needing to register once and access the internet in multiple locations. Who Are the Users As a visitor/worker I need: - to access the internet on my devices to do work - to work efficiently and connect to the internet when I arrive at a different location - delegates to get online and receive details before they arrive. As an organisation I need: - to provide wifi for my users - to monitor traffic and the content that is being consumed in my department - users to be able to work without installing infrastructure - to access logs in order to diagnose why a user can't connect. - to have a secure internet connection Early Market Engagement Not applicable Work Already Done GovWifi is in public beta being used by over 70 organisations in over 300 locations Existing Team The existing team consists of a developer, user researcher, tech writer and lead product and delivery managers (which work across the programme) Current Phase Beta Work Location Government Digital Service, 7th floor, The White Chapel Building, 10 Whitechapel High Street, London E1 8DX Working Arrangments The people will keep GovWifi and Common Technology Services Programme team hours in order to maximise knowledge transfer and integrate with team development processes: Monday to Friday based in our office (in Aldgate) starting work by 9.30am, 7.5 hours per day + lunch time. There will be a requirement for the people working on this outcome to participate in extended hours support rota for GovWifi service they are developing - on average one week in four. Security Clearance All must have BPSS as a minimum. Preference for contractors to already hold SC clearance, however we would be willing to sponsor the SC clearance process at the supplier's expense. One person in the team must have SC clearance. Additional T&Cs All expenses must be pre-agreed with between the parties and must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy. All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. For further information please see the Information Commissioner's Office website:https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/ Skills & Experience At least 3 years proven experience working on agile projects as part of a multidisciplinary team, as outlined in the Government Service Design Manual and Digital Service Standard. At least 3 years expertise in iteratively, prototyping, designing and building services which meet both user needs and the GOV.UK guidelines for content design, service design and accessibility. Ability to turn research data into clear findings to inform what you build At least 3 years expertise in architecting and developing scalable services using public cloud technologies, service-oriented architecture, microservices, security and integration. At least 3 years experience in system security risks and how to pragmatically mitigate them At least 3 years experience using languages such as Ruby, Python and PHP within an existing production codebase At least 3 years experience of commodity cloud providers such as AWS (EC2 and RDS) in a production system. Please give examples At least 3 years experience in administering common open source databases like Postgres, MongoDB, Redis etc. in a production environment. Please give examples At least 3 years experience using continuous integration and version control (e.g. using git) to create an application deployment workflow to a production environment At least 3 years experience of a rigorous approach to software development (TDD, code review, pairing) Nice to Haves Familiarity with the process of adding features to open source software and the approach to documentation At least 3 years experience administering common open source databases like Postgres, MongoDB, Redis etc. Experience supporting a production environment and supporting technical customers/users Familiarity with network protocols - TCP/IP, HTTP, TLS, etc A track record in developing and delivering digital products and services to government No. of Suppliers to Evaluate 5 Proposal Criteria Ability to build a user centric digital service based on user needs Team structure - covering product, infrastructure setup and maintenance, ongoing prototyping and design, software delivery, content and how the the team will adapt according to changing priorities Identify risks and dependencies and offer approaches to managing them while developing a digital service Team members can work with agile backlogs All proposed team members must provide evidence that demonstrates they meet all the cultural fit criteria Experience working in multidisciplinary agile teams using agile methodology Value for money of the proposed solution Please provide Work Histories of all proposed team members. All submitted Work Histories will be scored as a set against both the essential and nice-to-have criteria Cultural Fit Criteria Work as a team with our organisation and other suppliers Transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Collaborating closely with colleagues in order to meet users’ needs Has experience of and likes pairing and knowledge sharing Delivering consistently within an agile environment Payment Approach Capped time and materials Assessment Method Written proposal Work history Presentation Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers Budget range up to £910,000