Software package and information systems

Tender description

Gloucestershire County Council (GCC) enables customers to make card payments for a wide range of goods/services provided by the Council. There are around 35 000 card transactions taken each year, covering payments with a total annual value of approximately GBP 3 400 000. However, as part of the Council’s strategy to move to services online it is anticipated that the number of transactions and value will increase. Currently customers can pay invoices or make ad-hoc payments using their credit / debit card via 3 payment channels: — Face to Face through Chip + PIN machines (card present), — Moto through telephone payments (card not present), — e-Commerce (card not present). The objectives are: to procure a solution that accepts card payments and refunds for a wide range of GCC services (whether invoiced or ad-hoc payments) through the following payment channels: — Face to Face: Point to Point Encrypted (P2PE) Chip + PIN and contactless/NFC, — Moto: Automated Telephone Payments (ATP); online: —— a fully PCI-DSS compliant end to end solution, with support and advice to ensure GCC implements it appropriately to achieve PCI-DSS compliance, —— asolution that provides income management functionality: allowing reconciliation of payments, producing management information, —— a solution that interfaces fully with GCC internal and third party systems, including the existing SAP financial system, —— a provider who assists GCC in the implementation of the new card payment solution, —— a provider who during the life of the contract assists GCC to on-board any new service which requires a payment solution, —— a provider who can integrate with our Merchant Acquirer.