Research and development services and related consultancy services

Tender description

As the Entrusted Entity for implementing the Copernicus Atmosphere Monitoring Service (CAMS), ECMWF will issue an Invitation to Tender (ITT) for activities to support the Entrusted Entity, ECMWF, with the management of the relationship between CAMS and its users, with the overarching goal to ensure the best possible use of the products by the users and to their full satisfaction. In more detail, the objectives are to: — facilitate understanding of the requirements of users and translate these user requirements into specifications for the service lines and the supporting upstream processing, product delivery, and web facilities, — organize user feedback loops (via online forms, workshops, meetings, etc), and, — maintain the CAMS User requirements Data Base (URDB) that keeps a record of all user requirements and their analysis. This will be achieved by gathering and analysis of user requirements and of user feedback and response to service evaluation campaigns (via e.g. questionnaires). The successful bidder will have to demonstrate expertise in the field of interaction with users and gathering of user requirements and feedback. Duration of the Framework Agreement is 30 months. Expected starting date of the services is 1 January 2019.