Customer Relation Management software package

Tender description

This tender is for a new customer relationship management (CRM) system to replace the University of Cumbria's (UoC) current disparate solutions. This tender is for a new customer relationship management (CRM) system to replace the University of Cumbria's (UoC) current disparate solutions. The university's current CRM solution consists of 2 Microsoft Dynamics databases, one supports the university's marketing and recruitment of prospective students, the second helping manage the university's business and enterprise initiatives. A third (non-dynamics) system, Raiser's Edge, is used by the Alumni Office to support their work. The university is seeking to replace these systems with a single unified, CRM system meeting all current needs and likely future requirements.