Provision of a Cisco Unified Communications Support within Betsi Cadwaladr University Health Board

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Who Speclialist Work With They will be working with Senior Data & Voice Engineers and related IT Service Managers What Specialists Work On Lot 1 Professional Services for the following Cisco UC services: Switchboard Operator Service - Arc Enterprise (Installation, commissioning, migration services) at three district General Hospital sites. Unified Communications Service Development (Cisco Jabber, Expressway, VC integration services). Contact Centre - Cisco UCCX (configuration, service development and scripting services) Voice Recording Services – Cisco Media-Sense (configuration, service development) Lot 2 – Support Services for the following Cisco UC Services: Switchboard Operator Service - Arc Enterprise (24x7x365 4 hr support at three district General Hospital sites) 3 – Legacy to Cisco migration Support – Telephony handset and telephony services migrations (call off contract) Where the Work Takes Place The work will be undertaken within North Wales: Wrexham Abergele Bodelwydden Bangor Mold St Asaph LLandudno Are the main areas of work Early Market Engagement Working Arrangements As and when required according to the project demands Expenses should be included in costs The project will run initially for 12 months with an option to extend for 12 + 12 months Work Location The work will be undertaken within North Wales: Wrexham Abergele Bodelwydden Bangor Mold St Asaph LLandudno Are the main areas of work Security Clearance Additional T&Cs Skills & Experience Arc Enterprise (Installation, commissioning, migration services) • Unified Communications Service Development (Cisco Jabber, Expressway, VC integration services Cisco UCCX (configuration, service development and scripting services) Cisco Media-Sense (configuration, service development Switchboard Operator Service - Arc Enterprise (24x7x365 4 hr support at three district General Hospital sites) Support Services for the following Cisco UC Services: Nice to Haves No. of Specialists to Evaluate 10 Cultural Fit Criteria Work as a team with our organisation and other suppliers Take responsibility for their work Assessment Method Evaluation Weighting Technical competence 45% Cultural fit 15% Price 40% Questions from Suppliers No questions have been answered yet Budget range