MMO Digital Transformation and compliance services covering Discovery, Alpha and Beta stages

Tender description

Why the Work is Being Done To ensure compliance with the Common Fisheries Policy (CFP) and associated interdependencies. A programme of work has been initiated to review fisheries management services and associated dependencies with the aim to enable transition and/or continued compliance whilst delivering better services to both internal and external users. Problem to Be Solved Within the MMO programme a number of projects have been identified. The Discovery stage for 2 of these has been completed and now need to progress to Alpha and Beta stages. As other projects are identified they will need to go through the Discovery stage and potentially Alpha and Beta stages. MMO now requires a supplier capable of providing these services in a Digital and Agile manner to enable improved systems and compliance within the CFP. Who Are the Users The users fall into 2 main groups : (i) External users within the fishing industry. They need to produce and maintain records (for example, obtaining licenses, catch records, landing, selling and transport notices) so that they can trade in fishery products and comply with the regulations (CFP and IUU). (ii) Internal user (including MMO and partners such as CEFAS, IFCA's and Devolved Administrations). They need to be able to review information and perform activities including inspections and data reporting so that they can monitor and enforce compliance with regulation. Early Market Engagement N/A Work Already Done Discovery has been completed on 2 services. Discovery reports will be made available to shortlisted suppliers. Further work is underway to identify further services requiring transition or compliance work and are suitable for inclusion in Discovery, Alpha and/or Beta stages. The architectural approach has been established, data models and standards now in development. Outputs from the previous Discovery phases will be provided to shortlisted bidders only under NDA's. Existing Team There is an established programme and project management team as well as head of service design, business analysts, data analysts and architects (enterprise, solution and data). SME's from across Defra and the MMO are available. It will also be necessary to liaise with the current provider of fisheries management IT - Cefas (part of the Defra group) and other suppliers. Current Phase Alpha Work Location Mainly Newcastle, but with some need to attend London, Peterborough, York, Lowestoft, other Coastal offices and other user localities as appropriate. Remote working is allowed where appropriate and agreed with MMO. The Newcastle location is Marine Management Organisation, Lancaster House, Hampshire Court, Newcastle upon Tyne, NE4 7YH. Working Arrangments The supplier will be responsible for all costs relating to travel, accommodation and subsistence to Newcastle which is the main office location. The supplier is expected to work collaboratively with the existing team and therefore a core team is expected to be co-located as appropriate. The appropriate approach will be agreed with the successful supplier as each SoW is agreed throughout the life of the contract. In the event that any expenses are applicable this will be in accordance with Defra Group Travel and Subsistence rules. Security Clearance All supplier resources must meet the Baseline Personnel Security Standard (BPSS) but suppliers should note there may be a requirement for certain individuals to have "SC clearance". Additional T&Cs All materials produced as part of this contract shall become the property of the Buyer. May include collaboration with third parties and other suppliers. Work will be undertaken under individual SOW's and subject to the Buyer's internal approvals processes. The Buyer reserve the right to contract with the supplier for any or all of the different stages (Discovery, Alpha, Beta). The Buyer reserve the right to instruct other third party suppliers to undertake different stages (Discovery, Alpha, Beta) which will be at the Buyer's sole discretion. Skills & Experience Experience in the planning and delivery of a user centred (external and internal) agile services. (5%) Experience in conducting user research, identify personas, deliver user journey mapping, and deliver evidenced prioritised user stories (3%) Experience of transitioning enterprise scale legacy data estates to international adopted industry standard data models (4%) Experience in the delivery of workflow management solutions (open and non open source) (3%) Experience in the delivery of data analytics, BI services and information exchange solutions in a complex environment utilising industry best practice. (2%) Experience in working in a complex stakeholder and technical environment (integration with legacy systems/infrastructure, re-platforming, open source, identity management, payments and integrating with common COTS components) (3%) Experience of following the Government Digital Service Manual and corresponding service assessment process and the Technology Code of Practice. (3%) Experience of an established supplier team with good working relationships which support meeting the objectives. (2%) Demonstrate ability to manage and prioritise activity within multiple teams running at the same time. (1%) Nice to Haves Experience of working with Central Government and/or Arms Length Bodies (1%) Demonstrate experience of designing services for users that may demonstrate aversion to change (1%) Demonstrate knowledge of and willingness to recommend, creative, innovative solutions which offer longevity and flexibility to respond to future changes (1%) No. of Suppliers to Evaluate 3 Proposal Criteria Approach and methodology to delivery to include, discovery, alpha and beta (must include approach in relation to DevOps) (12%) Approach and methodology in transferring services to live support suppliers (4%) Multi-disciplinary team structure including roles and CV's of the people delivering the work (5%) Estimated resources/timeframes for the next phases of the discovery projects (4%) Ability to scale resources up or down to the demands of the activities associated with fisheries management services (3%) How the approach to service design will ensure user needs are met particularly with reference to hard to reach users (3%) How the approach to service design will ensure organisation or Government policies/goals are met (2%) How risks and dependencies will be identified and managed (2%) How you plan to transfer knowledge to permanent staff within the client organisation (point 3 of the Service Standard) (2%) How value for money will be achieved for the duration of the contract (4%) Cultural Fit Criteria Experience of working with an organisation which is at the beginning of changing the culture to a more agile way of working. (2%) Experience of challenging the status quo in a constructive and inclusive manner. (2%) Experience of collaboration with multiple governments with the aim to achieve a single objective. (2%) Experience of transferring knowledge to permanent staff within client organisation. (2%) Experience of transparency in decision making (2%) Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range the call off contract will have a value of up to £4.5 million. this estimate does not include travel and subsistence payments where allowed.