Education and training services

Tender description

Due to the success of the first pilot, which was a joint project between Building Services, Housing and the Contact Centre using the 4DX model, Fife council has decided to run a second pilot scheme which will be focused on Housing Services and Finance and will aim to improve the collection of rents and council tax. As a whole system, 4DX is designed to deliver sustained behavioural change in working methods to deliver improved outcomes and as such meets the key objective of the council to create effective and high performing teams. Therefore Fife council is looking for a provider that can provide the above requirement for a period of 4 year starting from 15.1.2018. Provision of 4DX for a period of 4 year starting from 15.1.2018. The 4 Disciplines of Execution, often abbreviated to “4DX”, is a working method that leads to achievement of an organisational goal with excellence. The 4 Disciplines are based on in-depth research and field work, as well as fundamental principles in human behaviour. 4DX is designed to deliver sustained behavioural change in working methods to deliver improved outcomes and as such meets the key objective of the council to create effective and high performing teams. It does this by: — Specifically addressing issues of culture, commitment and accountability, — Building capability at management and leadership levels to better define outcomes (WIGs) and set meaningful targets and measures that will drive improvements in performance, — Providing access to fit for purpose technology to monitor and manage performance in real time, — Improve workforce engagement by empowering team members in a new working culture.