C12961 Home Office Unified Communications Service Transition & Programme Support

Tender description

Why the Work is Being Done The vision for the Unified Communications Programme is to deliver an integrated business and employee centric telephony solution, which serves as the underlying infrastructure for a UC service (UC defined as 1:1 voice, 1:many voice, 1:1 video, 1:many video, web broadcast, instant message, desktop sharing and presence), delivered anywhere, any device, and at any time, and which leverages best in breed technologies and existing assets. There is a need to manage the build and transition of services into BAU support. To do this, the programme requires a support delivery partner. Problem to Be Solved An interim programme team is required to support the delivery of the programme requirement for integrated communications across differing device and media types. The team will ramp up, and the exact role profile will vary throughout the contract. Who Are the Users Home Office staff (approximately 28,000) need access to communications channels. Early Market Engagement Not applicable Work Already Done The programme has engaged with Unified Communications service providers prior to initiating a procurement. Existing Team A mixed programme team of civil servants, contractors and other service providers, across multiple geographical locations. Current Phase Not applicable Work Location The base location is Southern House, Wellesley Grove, Croydon, CR0 1XG. See 'working arrangements' below for further detail. Working Arrangments The base location is Southern House, Wellesley Grove, Croydon, CR0 1XG. A secondary base is Smedley Hydro, Trafalgar Road, Southport, PR8 2HH. Implementation will take place at all Home Office locations, where UC is required, and some travel may be required to those sites. Where resources are based at Southern House, and where infrequent travel is required outside of M25, reasonable travel expenses will be paid, in line with HO travel policy. Where resources are based at Southport, reasonable travel expenses will be paid for onward travel. Security Clearance SC clearance is required. This can be sponsored by the Home Office Additional T&Cs GDPR Travel policy (no subsistence) Balanced Scorecard Individual statements of work may be arranged on a fixed price, T&M or capped T&M basis. Skills & Experience Experience of working in a secure environment (public or private sector) (2%) Experience of leading and owning delivery, as opposed to assuring (1%) Experience of delivering similar services on an outcome basis (2%) Experience of presenting proposals to technical and non-technical audiences (1%) Ability to deliver End to End UC Infrastructure provisioning and management (1%) Experience of managing a business critical, live technical service (1%) Experience in rolling out cloud-based Unified Comms services (2%) Nice to Haves No. of Suppliers to Evaluate 3 Proposal Criteria Approach and methodology (10%) Team structure (10%) Mobilisation (10%) Continuous Improvement (3%) Reporting (4%) Delivering value for money with transparent costs (3%) Cultural Fit Criteria Work as a team with our organisation and other suppliers (particularly small/medium enterprises) (4%) Share knowledge and experience with other team members (3%) Works within the spirit of the Civil Service code, as at https://www.gov.uk/government/publications/civil-service-code (3%) Payment Approach Time and materials Assessment Method Written proposal Work history Presentation Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers Budget range