Breakdown and recovery services for commercial vehicles

Tender description

Army HQ has identified a requirement for the Provision of a roadside repair and recovery service to MOD owned and registered vehicles. The service is required 24 hours a day, 365 days of the year. A full service is required for all types of vehicles including cars, motorcycles, light commercial vehicles, and trailers through to heavy commercial vehicles including vehicles carrying sensitive loads e.g. fuel and ammunition. Armoured and tracked vehicles are also included up to a maximum gross weight of 44 tonnes. The focus will be on effecting repair in the first instance to BS EN ISO 9001:2015 and ISO 14001:2015 or equivalent. There may be occasions where specialist recovery vehicles are required. The service is required 24 hours a day, 365 days of the year (366 in the event of a Leap Year) and must be available throughout the whole of the United Kingdom (including the Scottish Islands and Northern Ireland), Germany and the rest of Europe, and extends to Morocco in North Africa. A free-phone facility must be in place for MOD personnel to call for assistance including an alternative facility for those using satellite phones. It is anticipated that the contract will be in place with effect from 1.9.2018 for a 4 year period plus an option to extend for up to 1 further year. The Authority draws your attention to the Bidders Conference Day which is to be held on 15.5.2018. This is an opportunity for Service Providers to be briefed on the requirement and seek clarification to any questions they may have. Please note that confirmation of attendance is required by 1000 hrs on 14.5.2018, using the proforma provided at Annex B to DEFFORM 47. A Cyber Risk Assessment has been carried out for this requirement. The risk has been assessed as LOW, Reference nº: RAR-F2ZMYDS2 Please respond to the Risk Assessment and demonstrate compliance and include within your tender, further information can be located here — https://www.gov.uk/guidance/supplier-cyber-protection-service Potential Service Providers must read through this set of instructions and follow the process to respond to this opportunity using the access code provided later on in the advert text. Suppliers must login, go to your Response Manager and add the following Access Code: 94385D734R