Security services

Tender description

Whg is seeking a security services supplier to provide trained and qualified personnel for: — Control and operation of WHGs surveillance and monitoring services within CCTV control room, — Mobile patrol and response service, — General security and manned guard duties and front of house duties. WHG require a flexible workforce .This procurement in conducted in line with Light Touch Regime rules. WHG will require the following levels of insurance: — Professional Indemnity 2 000 000 GBP, — Employers Liability 10 000 000 GBP, — PublicLiability 10 000 000 GBP. TUPE will apply to this contract. Your organisation must hold NSI guarding gold scheme accreditation or equivalent. Your organisation must show a turnover of 1 300 000 GBP over 2 years. Other conditions apply, please read complete notice. Whg are committed to the deployment of e-Tender methodology. This ITT process was managed via our electronic tender solution hosted by Due North (referred to in this document as The Housing Procurement Portal (“The Portal”). All document exchange and communication between WHG and selected Tenderers will always be via The Portal. The Portal provides a secure, auditable and efficient method of exchanging information and documents between the parties. Out of hour’s service — this service is designed to supplement the work of the community safety team in tackling antisocial behaviour and providing a high quality service to our customers and will be achieved through a series of actions which will include responsive visits to customers or sites, pre-planned patrols and pre planned requests for specific tasks to be completed in order to achieve 2 primary objectives. — Prevent anti-social behaviour or reduce it where it is already occurring. — Gather evidence of anti-social behaviour to support WHG’s community safety team. CCTV services — To monitor whg’s expansive CCTV surveillance systems which includes coverage of WHG’s high rise blocks, office buildings and other locations and whg assets. This includes both external and interior cameras which are required to be monitored 24 hours a day every day of the year. To handle telephone calls outside of office hours regarding the out of hours service and customer reports of anti-social behaviour. Front of house services at 100 Hatherton Street — in front of house services from 16:30 to 21:00 to receive any guests and ensure the building is secure. Site security and key holding — To provide key holding and security services for any WHG buildings or other assets where required following closure and lock up each evening and over weekends. To include CCTV monitoring supplemented by physical checks and patrols were applicable and responding to any alarm activations or requirements to attend sites. The contractor will need to provide officers that are trained to the highest standards in order to carry out the versatile duties required which include CCTV, mobile patrols and manned guarding. The officers provided will need to meet the high standards of professionalism, appearance and customer service that are expected of a representative of WHG. The fixed term Contract will commence on 1.7.2018 for an initial period of 2 (two) years. The contract will be extendable up to a maximum of 2 (two) years by one or more extensions of whatever period(s) the Client specifies subject to satisfactory performance by the provider. The total contract term will not exceed 4 years. Relevant and proportionate suitability assessments will be undertaken e.g. mandatory and discretionary exclusions: taxes, bankruptcy, misconduct and other situations referred to in the 2015 Regs. whg will also check that any bidder has the legal and financial capacities and the technical and professional abilities to perform the contract. Whg does not bind itself to accept the lowest Tender or any Tender and will not be responsible for, or pay any expenses incurred by the Tenderer in the preparation of this tender.