Northgate M3 & Lagan CRM integration, including associated website developments

Tender description

Why the Work is Being Done To assist in providing enhancements to the existing Web/mobile apps including integration with KANA Lagan, Orchard CMS and Northgate M3. This will require redevelopment of existing components to utilise Azure federation. Including documentation and handover. Problem to Be Solved 1. Provide Integration with Northgate M3 and Lagan CRM including authentication using Azure federation, with Orchard CMS. 2. Provide general support to DMBC staff and cross training during the process, including development against any relevant technical integration. 3. Provide all relevant documentation as necessary for effective handover into live service and support. Who Are the Users As a citizen of Doncaster or staff member of Doncaster council, I need to access digital services on-line. Early Market Engagement Work Already Done Existing Team There is an existing digital council team, the team consists of Project managers, Business Analysts, System Analysts and Developers. Current Phase Beta Work Location Doncaster Working Arrangments Required 3 days a week, must provide their own hardware, business email address, should be capable of working at their own location or on site. Security Clearance None, must comply with BPSS Additional T&Cs Skills & Experience 2y experience of LAGAN, with proven live integration. (4%) 2y experience of Orchard CMS, demonstrable delivery. (4%) 2y experience of Northgate M3, with proven live integration. (2%) Experience of Azure federation. (4%) Must be able to start on 9 May 2018(2%) Nice to Haves Should be able to demonstrate 2 Years Agile development life cycle Experience (4%) No. of Suppliers to Evaluate 3 Proposal Criteria Technical solution (10%) Approach and methodology (5%) How the approach or solution meets user needs (10%) How the approach or solution meets your organisation's policy or goal (5%) Estimated timeframes for the work (5%) How they've identified risks and dependencies and offered approaches to manage them (5%) Team structure (5%) Value for money (5%) Cultural Fit Criteria Work as a team with our organisation and other suppliers (2%) Be familiar and comfortable with public sector ways of working (2%) Be transparent and collaborative when making decisions (2%) Share knowledge and experience with other team members (2%) Be able to work with clients with low technical expertise (2%) Payment Approach Time and materials Assessment Method Written proposal Reference Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers No questions have been answered yet Budget range between 10,000 to 18,000