Expired contract

Audience Services (CF)

Details

Buyer: The British Broadcasting Corporation (BBC)
Supplier(s): Capita Business Services Ltd
Value: GBP 35,000,000
Duration: 8 years
Topic: Call centre
Published: 23 April 2018
Source: ContractsFinder

Tender description

BBC Audience Services is the 'front door' for the public when contacting the BBC. The contact centre covers a wide range of services for the BBC - 17 in all - ranging from the high profile Complaints service (regulated by Ofcom) through technology support services (such as Reception Advice and iPlayer support) to more light-hearted and heart-warming services (such as Enquiries or Appreciations). We are available to the public 24 hours a day, 7 days a week and 365 days a year, utilising various contact channels - both traditional (phone, webform, letters) and emerging (webchat, social media).

Timeline

Completed: Award date16 April 2018
Completed: Award published23 April 2018
Current notice
Completed: Contract expiry date31 March 2026

About the buyer

The British Broadcasting Corporation (BBC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@the-british-broadcasting-corporation-bbc.gov
Commercial Director	+44 •••• ••••••	••••••••@the-british-broadcasting-corporation-bbc.gov
Procurement Manager	+44 •••• ••••••	••••••••@the-british-broadcasting-corporation-bbc.gov
Category Lead	+44 •••• ••••••	••••••••@the-british-broadcasting-corporation-bbc.gov
Senior Buyer	+44 •••• ••••••	••••••••@the-british-broadcasting-corporation-bbc.gov
Contracts Manager	+44 •••• ••••••	••••••••@the-british-broadcasting-corporation-bbc.gov