ESCC-RFQ-CS-School Admission Appeals Software

Tender description

East Sussex County Council (\"the Council\") has developed a software application (the \"Solution\") that enables it to manage appeals against school placements, from the initial appeal submitted into the Solutions' portal from a dissatisfied Parent/Carer through to its conclusion. The solution is now hosted by and in use within the Council, which has enabled it to reduce its administration costs of managing what was previously a resource intensive process, as well as improving the digital experience for those Parents/Carers lodging the appeal. When the Council initially identified the appeals process inefficiency, it sought but failed to find an off-the-shelf commercially available solution tailored for schools placement appeals and so funded its own Solution. In discussions with other local authorities, the Council is of the opinion that managing school placement appeals is generally an inefficient and manual process and whilst appeal volumes vary considerably from one authority to another, there is a strong interest from other local authorities to use such a Solution.