Telephone and data transmission services

Tender description

Devon County Council (DCC) requires a supplier to provide fixed line Voice and Data services. DCC operates an internal voice/telephone network hosts about 7 000 extensions, spread across approximately 40 sites. All extensions have an associated DDI number for incoming calls. DCC also operates a 60-seat call centre, based in Tiverton which deals with the majority of incoming calls from the public for Council services, such as Devon Highways, Adult and Childrens Social Care and Trading Standards. This is also based on our Skype for Business infrastructure with the intelligent call routing provided by Netcall’s Liberty ContactCentre59R platform. The Netcall platform is also used for other smaller contact centres within the authority as well as providing our corporate Voicemail and Speech recognition directory. The majority of incoming and outgoing calls are carried by 3 SIP trunks. Devon County Council (DCC) requires a supplier to provide fixed line Voice and Data services. DCC operates an internal voice/telephone network hosts about 7 000 extensions, spread across approximately 40 sites. All extensions have an associated DDI number for incoming calls. DCC also operates a 60-seat call centre, based in Tiverton which deals with the majority of incoming calls from the public for Council services, such as Devon Highways, Adult and Childrens Social Care and Trading Standards. This is also based on our Skype for Business infrastructure with the intelligent call routing provided by Netcall’s Liberty ContactCentre59R platform. The Netcall platform is also used for other smaller contact centres within the authority as well as providing our corporate Voicemail and Speech recognition directory. The majority of incoming and outgoing calls are carried by three SIP trunks.