Research and development services and related consultancy services

Tender description

As the Entrusted Entity for implementing the Copernicus Atmosphere Monitoring Service (CAMS), ECMWF issued an Invitation to Tender (ITT) for activities to support ECMWF with the management of the relationship between CAMS and its users, with the overarching goal to ensure the best possible use of the products by the users and to their full satisfaction. In more detail, the objectives are to: — facilitate understanding of the requirements of users through detailed analyses and translate these user requirements into specifications for the service lines and the supporting upstream processing, product delivery, and web facilities, — organize user feedback loops via user workshops, and — set up and maintain the CAMS User Requirements Data Base (URDB) that keeps a record of all user requirements and their analysis. This will be achieved by gathering and analysis of user requirements from the user workshops, through the CAMS Service Desk, and via the various CAMS Service Providers. The successful Tenderer will have to demonstrate expertise in the field of interaction with users and gathering of user requirements and feedback. The framework agreement will run from 1.1.2019 to 31.12.2021. Tenderers shall provide a detailed implementation plan of proposed activities for the period until 30.6.2021. However, note that by Q4 2019 the level and duration of activities for the full year of 2021 will be communicated by ECMWF to the successful Tenderer based on the Copernicus programme review by the European Commission.