London Borough of Brent Traffic Enforcement Agency

Tender description

The London Borough of Brent intends to appoint two Enforcement Agency firms to provide various services related to the pursuit and collection of County Court Registered Debts for which a Warrant of Control has been approved. These will have arisen from Penalty Charge Notices issued for civil parking, bus lane and moving traffic contraventions. The services to be provided include:- a. Pursuit and receipt of payment through enforcement of Warrants of Control b. Respond to enquiries and complaints received by letter, telephone, fax, e-mail and personal contact c. Provide Council officers with real-time access to the Agency's computer system to view individual warrant, debtor and progress details d. Provide performance reports on warrants, debtors, complaints, incidents and returned warrants.