Information technology services

Tender description

Scottish Water (SW) is now commencing a procurement process via the negotiated procedure to select supplier(s) to operate our IT estate and enter into a partnering approach with Scottish Water to deliver our ambitious vision for the extensive future use of technology throughout the Scottish Water business. We will select and negotiate with our new partners to replace existing outsourcing contracts during 2017 for transition to the new contracts in 2018. The total estimated value for the contract is 200 000 000 - 300 000 000 GBP over the intended 8 year period. Please refer to the attached Appendices for further Information. Please refer to Appendix 1 Full Advert Information Document and accompanying appendices for more detail. The services being procured are divided into two lots; Lot 1 Customer centric services focuses on the end-to-end customer experience, application management and management of change. Lot 2 IT Infrastructure and Logistics focuses on the delivery of the core IT services including infrastructure and networks. Included in both lots are partnership and project delivery services where we ask suppliers to work closely with us to deliver innovative strategies and designs that will drive substantial new value for Scottish Water from technology. To do this we invite partners to help us develop a close, high-trust and intensely collaborative working relationship between our teams so as to deliver our ambitions for a digitally enabled water company and we ask you to share your ambitions with us so we can help you deliver on your ambitions. Lot 1 estimated value for the intended 8 year period is 100 000 000 - 150 000 000 GBP. Please refer to Appendix 1 Full advert information document and accompanying appendices for more detail. The services being procured are divided into 2 lots: — Lot 1 Customer centric services focuses on the end-to-end customer experience, application management and management of change. — Lot 2 IT Infrastructure and logistics focuses on the delivery of the core IT services including infrastructure and networks. Included in both lots are partnership and project delivery services where we ask suppliers to work closely with us to deliver innovative strategies and designs that will drive substantial new value for Scottish Water from technology. To do this we invite partners to help us develop a close, high-trust and intensely collaborative working relationship between our teams so as to deliver our ambitions for a digitally enabled water company and we ask you to share your ambitions with us so we can help you deliver on your ambitions. Lot 2 estimated value for the intended 8 year period is 100 000 000 - 150 000 000 GBP.