Digital Outcomes Solutions Framework

Tender description

A digital outcomes partner with an expert in designing services for the digital age to: i) deliver significant efficiency savings ii) redesign services to be customer centric/relevant to the districts changing needs iii) redesign services to be digitally enabled/improve customer satisfaction, and iv) assist in developing an internal culture and skill set. The Council needs to make savings, increase efficiency and also meet the expectations of the districts citizens in delivering services which are centered around their needs. It wishes to take an agile service design approach to transformation in order to make significant and accelerated progress to meet these key aims. this work will directly contribute to the outcomes defined in the Councils Plan and assist in delivering the £30.7m savings by 2020.