CCT606 - Housekeeper Service Manager

Tender description

Summary of the work The HOUSEKEEPER Service Manager will ensure the maintenance of live service through effective liaison between stakeholders and the managed service provider. The role manages change within the service, and addresses risks and issues as they arise. The role will also liaise with the accreditor of the service. Specialist role Service manager Expected Contract Length 200 days over 11 months. Option to extend for 2 months pending financial approval Latest start date Tuesday 1 May 2018 Maximum Day Rate £900 per day Ex VAT £5.1K T&S LoL (for travel that is required outside of travelling to Corsham, Wiltshire) Who Speclialist Work With The specialist will work within a small mixed team of Civil Servants, military staff and contractors. What Specialists Work On Within ISS Service Performance, the HOUSEKEEPER Service Manager provides assurance that the contracted deliverables of the service’s Managed Service Provider are being met. The Service Manager will provide support to ensure that live services are being maintained, and will also be responsible for coordinating change activity and ensuring that live service risks and issues are escalated as required. The role will also liaise with the accreditor, and provide a focal point for the management of risk within the wider team. Skills & Experience • Must have a detailed knowledge of live service support of deployed CIS in an operational context. 40% • Must have working knowledge of change management processes for deployed CIS. 20% • Must have demonstrable experience as a risk practitioner and the use of Active Risk Manager. 15% • Must have a detailed understanding of relevant security policies (e.g. JSP 440). 10% • Must be able to represent MOD at governance meetings related to the service (e.g. chairing monthly management meetings and Change Advisory Board). 5% Nice to Haves • ITIL Foundation 2.5% • MSP Practitioner 2.5% • MOR Practitioner 2.5% • PRINCE2 Practitioner 2.5% Work Location ISS, Building 405, Spur A1, Westwells Road, MOD Corsham, SN13 9NR Working Arrangments The role is office based within MOD Corsham, working a core 37 hour week. Some off-site visits to external stakeholders will be required, the majority being day trips although the occasional overnight stay might be required. Some flexible working is possible, and a MOD laptop can be made available to support an element of remote working provided business outputs are maintained. This will be at the discretion of the line manager. The position reports to the Senior Service Manager for deployed services (a C1 Civil Servant). Security Clearance An SC security clearance is essential. No. of Specialists to Evaluate 3 Cultural Fit Criteria • Work as a team with our organisation and other suppliers, especially in a mixed military/civilian environment • Be transparent and collaborative when making decisions • Have a no-blame culture and encourage people to learn from their mistakes • Take responsibility for their work • Share knowledge and experience with other team members • Challenge the status quo • Be comfortable standing up for their discipline • Can work with clients with low technical expertise Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers 1. The requirement reads as standing outside of IR35 legislation. Grateful if you could confirm the status of this specialist. The IR35 assessment is being processed. This will be confirmed as soon as possible. 2. Please can you advise if this role is inside or outside of IR35 Thank you The IR35 assessment is being processed. This will be confirmed as soon as possible. 3. What is the IR35 status for this task? The IR35 assessment is being processed. This will be confirmed as soon as possible. 4. Is this role assessed as inside or outside of IR35? The IR35 assessment is being processed. This will be confirmed as soon as possible this week. 5. Dear Sir / Madam, Please can you confirm whether this position is inside / outside IR35? The IR35 assessment is being processed. This will be confirmed as soon as possible. 6. Can the Authority please confirm the IR35 status of the role? The IR35 assessment is being processed. This will be confirmed as soon as possible.