Call Handling
Details
- Buyer
- West Dorset District Council
- Supplier(s)
- Inform Communications plc
- Value
- GBP 36,361
- Duration
- 1 year
- Topic
- Software package and information systems
- Published
- 4 April 2018
- Source
- ContractsFinder
Tender description
Renewal of call handling software. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team. Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council and North Dorset District Council Procured via a framework - G cloud 9. service id 356177055381325. Inform are the sole supplier on this framework.
Timeline
- Completed: Award date3 April 2018
- Completed: Award published4 April 2018Current notice
- Completed: Contract expiry date25 May 2019
About the buyer
West Dorset District Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov |
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