Administrative services for business operations

Tender description

Administrative services for business operations. Information technology services. Call centre. Personnel and payroll services. Miscellaneous business and business-related services. Pension services. The proposed FSDC will cover the Armed Forces and Veterans Defence Business Services (DBS) services that are currently outsourced, which at a high level consist of: a. A variety of personnel support services for the Royal Navy, Army and Royal Air Force, in the form of Joint personnel administration (JPA), which is the MOD’s current Military Payroll and Expenses HR system, and pensions; and b. The development and maintenance of a range of supporting Information system (IS) applications and elements of IS infrastructure. This FSDC contract will: a. Enable the radical transformation and modernisation of these services; b. Continually develop change management and ways of working; and c. Potentially expand the current contract scope by including services currently carried out in house by Defence. A detailed Service requirement document (SRD) and Data room has been developed and will be issued to those potential providers who are successful at the Pre-qualification Questionnaire (PQQ) stage as part of the Invitation to negotiate (ITN) documentation.