Awarded contract

Helpdesk and support services

Details

Buyer
Teagasc
Topic
Helpdesk and support services
Published
27 March 2018

Tender description

In summary the Services comprise the provision of a Farmline help service to users of Pasturebase Ireland. A telephone, email and online helpline service to Farmer users of Pasturebase, providing Information Systems help on usage and access to PBI and logging and management of system issues. The service includes the provision of an online help centre, regular reporting of service and activity levels for the Farmline, and a drawdown facility for providing Technical Training Sessions for users and potential users of Pasturebase. In summary the Services comprise the provision of a Farmline help service to users of Pasturebase Ireland. A telephone, email and online helpline service to Farmer users of Pasturebase, providing Information Systems help on usage and access to PBI and logging and management of system issues. The service includes the provision of an online help centre, regular reporting of service and activity levels for the Farmline, and a drawdown facility for providing Technical Training Sessions for users and potential users of Pasturebase.

Timeline

  1. Completed: Award published27 March 2018
    Current notice

About the buyer

Teagasc is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72253000 · Helpdesk and support services
  • 72253100 · Helpdesk services
  • 72253200 · Systems support services

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Decision makers

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