Crisis management services

Tender description

Provision of a contingency call handling service in an emergency fire service control room environment in the Thames Valley. Royal Berkshire Fire Authority host the fire service emergency control room for the Thames Valley fire and rescue services. The authority has identified a potential requirement for a contingency call handling service to provide cover in the event of a pandemic or industrial action, pandemic etc. The service will require staff who are already trained and with the relevant experience, knowledge and skills to deal with emergency calls of a similar nature and be able to work with officers to deploy the appropriate emergency response.