Prison services

Tender description

Contract for the Provision of HMPPS Offenders Families' Helpline Service, to run for a three (3) year period from 1.8.2018 to 31.7.2021 with the option to extend for a further twelve (12) months to 31.7.2022. The Offender Families' Helpline Service is designed to offer but not limited to: — practical information and support on all aspects of the Criminal Justice System including access to advise and information, — how to organise and cope with a prison visit, — clarification of how a prison works, — Information on benefits and financial help etc, — emotional support, — how to cope with stress, — how to cope with disruption to family life, — help with parenting and relationship issues, — how to cope with imprisonment. The Offender Families’ helpline Service should provide but not be limited to: — practical information and support on all aspects of the Criminal Justice System, including arrest, detention and trial at court, — how to organise and cope with a prison visit, — clarification of how a prison works, — information on benefits and financial help etc. — emotional support, — how to cope with stress, — how to cope with disruption to family life, — help with parenting and relationship issues, — how to cope with imprisonment, — provide advice and information on all aspects of the Criminal Justice System, — Provide good quality information to interested parties and engage with the other service providers working with families of offenders.