Out of Hours Concierge Servce - Library

Tender description

Description: Library and Digital Support provide a 24/7/365 service. Outside of core service hours (0800 - 2000), we wish to offer a Concierge Service. This service will cover 12 hours per day (2000 to 0800) for 52 weeks per year, and 24/7 during the University's Christmas closed week. Concierges will demonstrate excellent customer service: • Managing building access, • Confidently handling directional enquiries, • Supporting: o learning spaces, o printing, o copying o resource access • Providing: o media stock sales, o binding and presentation equipment support o effective and efficient fault reporting, o security, health and safety and first aid incident escalation The University of Plymouth would like to hear from Suppliers for early engagement ahead of a future opportunity to tender. If you are interested in this future opportunity, please register with our electronic tendering portal: https://in-tendhost.co.uk/plymouthuni and confirm your registration by emailing to: procurement@plymouth.ac.uk