DOS_012: Development and Live Support of the DWP Digital Children’s Platform and other systems

Tender description

Why the Work is Being Done DWP has existing IT services contracts coming to an end in 2018-19 which provide Development and Live Support of Core Business Systems for the DWP Children’s Platform, including the Child Maintenance Services 2012 (CMS 2012) System. In accordance with its strategic objective DWP intends to operate with a mixed delivery model, consisting of both a core team which will be supplemented by supplier Digital teams and also a service outcome delivery model. A Call-Off Contract is required to provide flexible capacity and capability to support DWP by providing Digital teams that comprise of technical specialists that can deliver desired outcomes. Problem to Be Solved A Supplier is required to provide flexible capacity and capability to support DWP by providing Digital Teams that can deliver outcomes in the areas of development activities necessary to satisfy the requirements for development/change/repair across a series of releases, and Live Support necessary to satisfy the requirements for a stable performance application/system. Key technologies are Siebel (which includes Siebel CTI integration using third party Genesys Adaptor), BPM, OBIEE, Adobe and Documentum. DWP may also request the supplier to deliver outcomes based on a wider set of technologies which are utilised across DWP. This will be managed as the need arises. Who Are the Users As a DWP Technology Function I need to be able to supplement my development and live support teams to ensure they have the capability and capacity to deliver necessary change and system stability for the Child Maintenance Group (CMG) and its clients. Early Market Engagement Not applicable Work Already Done Applications have been developed on the Children Platform technology estate in support of various child maintenance schemes, including the CMS 2012 system that was developed for the latest scheme, which went live in 2012. Development work is ongoing to deliver against a range of additional business and technical requirements. Support of the production system continues to be required within a complex multi-application, multi-supplier environment. Existing Team The successful supplier will provide resource to supplement a number of DWP Technology Development and Live Support teams. Working in this environment will require collaboration with multiple suppliers, product vendors and other DWP and Other Government Department (OGD) teams. Current Phase Not applicable Work Location The Supplier will be expected to be Primarily co-located with the Customer on DWP sites based within Newcastle Upon Tyne and Leeds with the ability to deliver using a remote model. Working Arrangments The new supplier will need to gain an understanding of the existing solution to be able to provide support and to deliver future developments with minimal disruption. DWP retains the right to place resources into a team from other suppliers where a supplier or resource has a particular strength. Typically Digital Teams resource will be required to work a minimum of 7.5 hours/day, 5 days/week. NB: Some weekend work will be required for discrete project work and support resource will be required to cover 24/7 on an on call basis. Security Clearance All resources must be BPSS (Baseline Personnel Security Standard) compliant or equivalent (or prepared to undergo clearance process prior to commencement of work). DWP would support an application however any associated costs are to be met by the supplier. Additional T&Cs The Call-Off Contract will be supplemented by additional T&C's, a copy of which can be downloaded from Bravo using the hyperlink provided in the Q&A session details below. DWP is not seeking for Bidders to propose changes to the Supplementary T&Cs as part of the bid process, because DWP is not seeking to negotiate or deviate from these terms. Furthermore, in reference to pricing, suppliers must provide a Rate Card for all of the defined roles. Bids must be on a T&M basis, however different pricing models ranging from Fixed Price, T&M and Capped T&M may be used for SoW's. Skills & Experience A1: Experience of delivering development capability using a wide range of methodologies including agile and waterfall across five or more concurrent projects with teams of 50-100 development resources. 2.00% A2: Experience of aligning development activities with other parallel work streams across split sites, ensuring quality standards are maintained 2.00% A3: Experience of delivering ITIL v3 live support capability across two or more concurrent applications with a team of 15 to 30 live support resources 2.00% A4: Have immediate capacity to supply technical skills (3-5 years experience) in Siebel Public Sector, Siebel Sales, detailed technical knowledge of Siebel architecture, deployment model and data model 2.00% A5: Have immediate capacity to supply technical skills (3-5 years experience) in Telephony Solution Implementation and Call-Centre Setup, SiebelCTI integration using third-party Genesys Adaptors, third-party Adaptor Administration&Integration, CTIdef.File Development&Administration 1.25% A6: Have immediate capacity to supply technical skills (3-5 years experience) for IBMWebSphere suite of products including: WebSphereApplicationServer, BusinessProcessManager, WebSphereService Registry&Repository, WebSphere MQ, IBM WebSphereDataPowerAppliance, ProAtria 1.25% A7: Have immediate capacity to supply technical skills (3-5 years experience) for AdobeLive-Cycle[LC] Designer&Workbench ES4, FlashBuilderPremium, LCBarcodedForms, CMSA, EMCDocumentum Connector, LCDigital Signatures, LCReader Extensions, LCProcessMgt, LCForms, LCOutput, LCConten Services 1.25% A8: Have immediate capacity to supply technical skills (3-5 years experience) for Documentum Administrator, Documentum Content Server, Documentum Retention Policy Services, Documentum Webtop client 1.25% A9: Have immediate capacity to supply technical skills (3-5 years experience) for development&support of web&mobile portals using Java and IBMWebSphereExperience FactoryProducts, including: IBMHTTPServer, IBMWebSphereExperienceFactory, JQueryMobile, HTML5, CSS3, Java1.7, Javascript. 2.00% A10: Have immediate capacity to supply technical skills (3-5 years’ experience) for IBMTivoliMonitoringAgent, ITCAM for AppsAgent, ITCAM for Transactions, Tivoli WorkloadScheduler, Tivoli DirectoryServer, Tivoli FederatedIdentityManager, Tivoli AccessManager, Tivoli IdentityManager 1.00% A11: Have immediate capacity to supply technical skills (3-5 years experience) in Informatica Power Centre ETL, Datawarehouse Application Console, Oracle Business Intelligence Enterprise Edition 1.00% A12: Have immediate capacity to supply technical skills (3-5 years experience) for Database AdministrationforOracle11g&12c, DB2, SQLserver, OperatingSystemAdministration for AIX6.x, AIX7.x, RHEL5.x, RHEL6.x, Windows2008, & CiscoFirewalls, routers, switches and LoadBalancers 1.00% A13: Have immediate access to a resource pool to undertake the following roles; Project Manager, Architect, Functional/Technical Designer, Developer, Quality Assurance Analyst, WebOps Engineer 3.00% A14: Have experience of working with incumbent suppliers to transition knowledge of legacy systems and takeover responsibilities within demanding timescales (~2 months) 1.00% A15: Have Experience in functional, non-functional and automated testing. ISTQB certified test professionals. Prior testing experience on CMS 2012 technologies (Siebel, BPM, WebSphere, Adobe, Documentum) 1.00% A16: Have capability to suppliment resources using a remote model (i.e. not at a DWP location), and have capability to deliver with compliance to ISO27001 standards 1.00% Nice to Haves B1: Have experience of working within DWP or a comparable organisation within the last 3 years 0.50% B2: Have experience of ServiceNow 0.50% No. of Suppliers to Evaluate 3 Proposal Criteria Q1.1a: A summary of conceptual understanding of the requirement, identify risks or issues in meeting the requirements, detail any assumptions/dependencies. 4.375% Q1.1b: Capability of standing-up a team from contract-award date, managing resource scaling with related timeframes, managing staff rotation, attrition, under-performance, execute on-boarding knowledge from DWP incumbent into their organisation. 4.375% Q1.1c: Whether the available supplier resource pool, including subcontractors/partners. In instances of sub-contractor and/or partnered resources then evidence to demonstrate the structure of the relationship and how it's governed. 4.375% Q1.1d: Ability to deploy, a working arrangements solution for providing out of hours support and how security clearance up to BaselinePersonnelSecurityStandard (BPSS), or equivalent, is managed including related timescales. 4.375% Q1.2: Ability to gain, at pace, a detailed understanding of the solution to allow ongoing support and further development. 4.375% Q1.3: Inclusion of value for money proposals associated with provision of resources. 4.375% Q1.4: Experience of your resources delivering major change via Development of concurrent releases and Live Support services for a comparable customer. 4.375% Q1.4: Evidence of adoption and alignment to customer methodology and approach for offering suggestions for improvement. 4.375% Cultural Fit Criteria 2.1a: Work as a blended team with our organisation and other suppliers, able to take direction within a DWP team. 1.25% 2.1b: Experience of successful collaborative working as part of a multi-supplier delivery team sharing knowledge within the team. 1.25% 2.1c: Evidence of a culture of continuous improvement where individuals learn from past mistakes and offer improvement opportunities. 1.25% 2.1d: Approach to recruitment and retention, training, and on-boarding which enables DWP to have continued access to a highly effective resource pool through the course of the contract. 1.25% Payment Approach Time and materials Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 5% Price 35% Questions from Suppliers Budget range the dwp’s maximum combined expenditure for all sows agreed under this proposed call-off contract is up to £36,000,000 (thirty six million pounds). however this does not represent a commitment to spend up to that value.