Transport systems consultancy services

Tender description

Transport Scotland has identified a need to appoint a contractor for the provision and ongoing delivery of back office services to assist in the delivery of Scotland’s integrated travel plans. The principal deliverables shall comprise of the provision and on-going delivery of systems to process ITSO messages to enable analysis and reporting on smart journeys, including both: commercial journeys and Scottish National Concessionary Travel Schemes; and reimbursement of Scottish National Concessionary Travel Schemes. Continuity of the current TABO (Transport Application Back Office) system will be required, until the new system is in operation. Similarly, data migration and seamless transition from the current system to the new system will be required. The system will also support the delivery of the Bus Service Operators Grant (BSOG). Optional elements of the contract shall include Account Based Ticketing (ABT). Transport Scotland is an agency of the Scottish Government and contracts in the name of and on behalf of the Scottish Ministers. Transport Scotland has identified the requirement to appoint a contractor for the provision and on-going delivery of back office services, by way of a new Transport Application Back Office (TABO) to assist in the delivery of Scotland’s integrated travel plans (the "Contract”). Transport Scotland will conduct the proposed procurement process for the Contract on behalf of the Scottish Ministers. In the event of the contract award, the Contract will be entered into between the Scottish Ministers and the successful tenderer. Each selected economic operator shall be invited to submit a tender on the same contract terms. The principal objective of the new Contract is to commission a contractor to provide, implement, develop and maintain a new dedicated back office system to support the central smart ticketing system. This will include: (i) the provision and mobilisation of an appropriate software and cloud based server infrastructure; (ii) the migration of data and information, from the current system to the new systems; (iii) the development of a new system based on the requirements of the contract; (iv) the operation, development and maintenance of the new system; (v) the transition of information, at the end of the Contact, to any new system(s); and (vi) any other service activity required by the Scottish Ministers. The new system shall be capable of supporting: — Concessionary: Older and Disabled Scheme, — Concessionary: Young Persons and Volunteer scheme, — Concessionary: Rail and Ferry, — Reporting and Analysis, — Data Interfaces, — User Authentication and Audit Trail, — Commercial Travel, — Bus Service Operators Grant, — ePurse data reporting. Furthermore the new system will be capable of (optionally) being enhanced to support future implementation of Account Based Ticketing (ABT). Seamless transition of the current functionality, in particular on going accurate concessionary reimbursement, shall be a key deliverable. Enhancements will include improved analysis and reporting, implementation of additional concessionary schemes, processing of commercial journey information, processing of simple ITSO ePurse information, and improved systems for the importing of data and the submission of non-smart journey information. Smart travel information will be provided from the existing Transport Scotland ITSO systems (HOPS). It is intended that the contract will be in place for a period of 48 months. The contract is subject to renewal for two 24 month extensions. Due to the nature of the system, a single deliverable is required and as such shall not be divided into lots. The contractor will be procured through a competitive tender procedure, in accordance with the Competitive Dialogue procedure as proscribed in the Public Contracts (Scotland) Regulations 2015. To be considered for this contract economic operators are required to complete the European Single Procurement Document ESPD in accordance with this Contract Notice. Economic operators shall be evaluated in accordance with the Public Contracts (Scotland) Regulations 2015, on the basis of information they have provided within the (ESPD). Further details pertaining to the technical requirement of this procurement are contained within the Supplementary Information Document, which can be accessed via the Public Contracts Scotland portal www.publiccontractsscotland.gov.uk