Social work and related services

Tender description

The provision of emergency social care outside of normal office hours, for adults & mental health residents across 4 local authorities; London Borough of Havering (LBH), London Borough of Barking and Dagenham (LBBD), London Borough of Redbridge (LBR) and London Borough of Waltham Forest (LBWF). The provision of emergency social care outside of normal office hours, for adults & mental health residents across 4 local authorities; London Borough of Havering (LBH), London Borough of Barking and Dagenham (LBBD), London Borough of Redbridge (LBR) and London Borough of Waltham Forest (LBWF). The service involves: — dealing with emergency situations that cannot wait until the next working day by operating out of hours i.e. from Monday to Friday, 5.15pm – 8.45am and 24 hours on Saturday and Sunday including Public Holidays and additional statutory days, — provide a responsive front line service to safeguard people in an emergency, as well as in accordance with the respective procedures and reporting protocols of each local authority, — provide qualified ANMP staff to be able to deal with adult and mental health emergencies, — signpost to appropriate agency or refer matter to day service staff or to assess, give advice and guidance over the phone where necessary or to visit and/or arrange an intervention where necessary, — undertake clear recording and monitoring of all performance indicators, — respond within 30 minutes of receiving referral.