Reception services

Tender description

Description: library and digital support provide a 24/7/365 service. Outside of core service hours (0800 – 2000), we wish to offer a concierge service. This service will cover 12 hours per day (2000 to 0800) for 52 weeks per year, and 24/7 during the University’s Christmas closed week. Concierges will demonstrate excellent customer service: — managing building access, — confidently handling directional enquiries, — supporting: —— learning spaces, —— printing, —— copying, —— resource access, — Providing: —— media stock sales, —— binding and presentation equipment support, —— effective and efficient fault reporting, —— security, health and safety and first aid incident escalation. Description: library and digital support provide a 24/7/365 service. Outside of core service hours (0800 – 2000), we wish to offer a concierge service. This service will cover 12 hours per day (2000 to 0800) for 52 weeks per year, and 24/7 during the University’s Christmas closed week. Concierges will demonstrate excellent customer service: — managing building access, — confidently handling directional enquiries, — supporting: —— learning spaces, —— printing, —— copying, —— resource access, — Providing: —— media stock sales, —— binding and presentation equipment support, —— effective and efficient fault reporting, —— security, health and safety and first aid incident escalation.