Provision of Resilience Support to the Revenues and Benefits Service of Oxford City Council

Tender description

Oxford City Council is re-tendering its contract for off-site Housing Benefit and Council Tax Reduction processing, and off-site Council Tax processing. This contract has previously been used on a permanent basis to provide resilience to the Revenues and Benefits Service, mostly at times of peak demand. Any volumes of work detailed in the ITT are to be taken as an indication, based on historic figures. Oxford City Council anticipate 18,000 Council Tax changes annually (mostly discounts/exemptions and change of address) with resilience needed mostly from September to December. For Benefits there could be up to 6,000 change of circumstances and new claims needed throughout the year, the majority will be change of circumstances. Peak times are August and December, plus the first two months of the financial year. Due to the nature of the work involved, the Council cannot guarantee any level of business under the Contract. Keywords: Council Tax, Benefits, Housing Benefit, Resilience, Revenues