Supporting services for the government

Tender description

Ofwat wishes to procure a Strategic Partner to help transform its support services such as HR, FM, Finance, IT, Procurement, Business Support and Customer Services. We do not want to outsource all of the services. We are seeking a strategic partner to work with us on a Co Sourcing approach, where we use the Partner's capacity to augment our own as and when required. We will first work with the Partner on a 6-12 month project to improve our processes and systems and bring them in line with the Partner's processes. The Partner can then provide off-site (including off shore) capacity, to assist us with busy periods or address skills gaps, on a pay as you go basis. The Partner would also work on future projects (e.g. replacement of an IT system), supply temporary staff and manage our IT Supply Chain. There are other Regulators / Arms Length Bodies who could benefit from this service and so we are creating a single supplier Framework Agreement through which they can contract. The procurement is being conducted under the competitive dialogue process. Ofwat will be publishing the request for Initial Solutions or Service (ISOS) shortly after this notice and will be asking for the submission of ISOS following completion of the evaluation of the Selection Questionnaire (SQ). Bidders will be informed of outcome of evaluation of SQ w/c 14.8.2017. Rather than restrict participation following SQ, Ofwat will invite all bidders who pass the minimum quality threshold at SQ to submit an ISOS. Ofwat anticipates contract award taking place in January 2018. Further detail on the background to the requirements and the services required is given in the attached Memorandum of Information (MOI).