Business transaction and personal business software package

Tender description

Oxford City Council ("the Council") is re-tendering its contract for off-site Housing benefit and Council tax reduction and off-site Council tax processing. The current contract is used on a permanent basis to provide resilience to the Revenues and benefits service, mostly at times of peak demand. Any volumes of work detailed in the ITT are based on historic figures and the Council cannot guarantee any level of business. The Council anticipate 18 000 Council tax changes annually (mostly discounts/exemptions and change of address) with most resilience needed September to December. For Benefits there could be up to 6 000 change of circumstances (majority) and new claims needed through the year, peak times are August to December, plus the first 2 months of the financial year. Full scope can be viewed on the South East business portal. The initial period of term is 3 years with an option to extend for a further 1 year. The Council reserves the right to cancel the procurement at any time. Oxford City Council ("the Council") is re-tendering its contract for off-site Housing benefit and Council tax reduction processing and off-site Council tax processing. The current contract is used on a permanent basis to provide resilience to the Revenues and benefits service, mostly at times of peak demand. Any volumes of work detailed in the ITT are to be taken as an indication, based on historic figures and the Council cannot guarantee any level of business. The Council anticipate 18 000 Council Tax changes annually (mostly discounts/exemptions and change of address) with most resilience needed September to December. For Benefits there could be up to 6 000 change of circumstances and new claims needed throughout the year, the majority will be change of circumstances. Peak times are August and December, plus the first 2 months of the financial year. For the full scope of service please see the documentation on the South East business portal. Selection will be based solely on the criteria set out in the invitation to tender. The contract shall be for an initial period of 3 years with an option to extend for a further 1 years. The Council reserves the right to cancel the procurement at any time and not to proceed with the award of any contract at any stage of the procurement process.