Closed tender

YHN-P1572-The Provision of an Automated Contact Solution

Details

Buyer: Newcastle City Council
Published: 3 January 2018
Submission: 9 February 2018
Source: uk:procontracts

Tender description

Your Homes Newcastle wishes to procure a competent provider to supply an automated, cloud-based, contact solution that operates independently across various systems, for both Your Homes Newcastle and, Leazes Homes Limited. Your Homes Newcastle is seeking relevant, complete tenders for the provision of a specialist solution to enable our Officers to establish effective Customer contact on behalf of both Your Homes Newcastle and Leazes Homes. The required solution should intelligently interpret data and signpost the Customer call to the appropriate service area. Keywords: Call-to-Collect, Automated Dialler, Communication, Contact Solution, Messaging

Timeline

Completed: Tender published3 January 2018
Current notice
Completed: Submission date9 February 2018

About the buyer

Newcastle City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@newcastle-city-council.gov
Commercial Director	+44 •••• ••••••	••••••••@newcastle-city-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@newcastle-city-council.gov
Category Lead	+44 •••• ••••••	••••••••@newcastle-city-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@newcastle-city-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@newcastle-city-council.gov