HLF website and online communities redevelopment

Tender description

Why the Work is Being Done We want to redevelop the Heritage Lottery Fund website (which was previously developed in Drupal 7 in 2013) to coincide with the launch of new funding programmes under a new Strategic Funding Framework in January 2019, and as part of a new corporate strategy and wider business transformation programme. Problem to Be Solved As part of our wider business transformation programme, the website needs to prioritise: - A strengthened focus on National Lottery players in our communications and advocacy - Improving recognition and awareness of the National Lottery while promoting heritage as a TNL good cause, amongst the public , communicating the impact of our funding - Building HLF’s profile as a sector leader, sharing research, learning and resources much more effectively as best practice for both grant applicants and the wider industry Who Are the Users Applicants and grantees Our core audience – all involved with our grant-giving function. We have the challenge and opportunity of expanding our offering to our other audiences, without neglecting this key user group. Satisfaction of this user group is currently high – and we need to maintain this. Stakeholders, opinion-formers and National Lottery players - wider stakeholders, partner organisations, advisers, and policy makers in heritage and culture - opinion-formers, media and press, political representatives (such as MPs and government researchers), and policy makers who are not necessarily in the heritage field - the general public, particularly National Lottery players Early Market Engagement The website redevelopment project so far has included… - Quantitative UX research of our applicant and grantee audiences - Ongoing quantitative and qualitative research of our advocate/public (non-grant applicant) audiences which is being carried out by an external organisation – ComRes. This should be complete in time for the initiation step of this project Work Already Done In addition to the above, the following work has been undertaken: - A content audit is being conducted of all static assets on the hlf.org.uk website - A new content strategy is being worked on in parallel. This will be heavily informed by the results from the ComRes research,the organisational direction of travel and the emerging suite of grant products and themes/campaigns that will be needed to market them to potential applicants Existing Team The core team will be the HLF digital team (consisting of the Website and Digital Manager, Online Communities Manager and two Website and Digital Editors) Current Phase Not started Work Location Heritage Lottery Fund 7 Holbein Place, London SW1W 8NR Working Arrangments 1. Foundations of the website development project - Evaluating the current website and what features can be preserved/recycled - Make use of new and existing user research and content audits - Mapping out of the fundamental architecture and other technical scoping - Clarification of UX - Design principles - Creating development and requirement priorities (using MoSCoW principles) 2. Agile website development of core features Waterfall elements will need to be utilised in order to launch a complete website in January 2019. Agile sprints will need to be used to prioritise elements that we have a complete brief for. Security Clearance Additional T&Cs Skills & Experience Deliver digital services using a multidisciplinary agile team, using MoSCoW principles Deliver digital services to at least a AA WCAG 2.0 web accessibility standard Delivering rapid development of iterative prototypes, informed by UX testing Scoping of existing technical architecture Demonstrable experience of website development that utilises a user-centric approach Evidence of website development which supports a variety of rich media Demonstrable experience of redesign and redeployment of responsive websites to mobile-first standards Demonstrate experience of redesign and redeployment of websites with a high volume of users and content Experience of working with Drupal, and ability to build modules to increase the functionality beyond what is available from the community Experience offering website maintenance service level agreements Building agile and development capability within existing teams Demonstrate impeccable design credentials Experience in creating robust and sustainable website user personas Experience in implementing an effective internal search engine and best-practice SEO Nice to Haves Experience in upgrading websites to Drupal 8 Experience in implemeting Solr and/or Elasticsearch Experience in implemeting HTML publications No. of Suppliers to Evaluate 3 Proposal Criteria Technical solution Approach and methodology How the approach or solution meets user needs How the approach or solution meets your organisation’s policy or goal Estimated timeframes for the work How they’ve identified risks and dependencies and offered approaches to manage them Team structure Value for money Cultural Fit Criteria Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Take responsibility for their work Share knowledge and experience with other team members Be comfortable standing up for their discipline Be able to empower clients to become more self-sufficient Payment Approach Capped time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 40% Cultural fit 20% Price 40% Questions from Suppliers Budget range up to £100,000 (exclusive of vat and expenses)