Crown Prosecution Service Preliminary User Research

Tender description

Why the Work is Being Done We want a supplier to conduct initial user research on the CPS website to help determine the redevelopment of the site with a view to improving its creative design, information architecture (including navigation) and content design and maintenance. The supplier will produce a report that defines user needs and assists the website development team in finalising a brief for the contractor who will develop the new CPS website. This report should be delivered no later than six weeks following the appointment of the supplier. Problem to Be Solved While we have some useful information about our users and their needs, we need to conduct formal user research to ensure that we can redevelop our website in an agile manner. Who Are the Users Users of the CPS website need to be able to find what they need on the CPS website and be able to navigate around it easily, so that their experience is a positive and rewarding one. Early Market Engagement Work Already Done Existing Team There is a small team at CPS leading on the redevelopment of the website. This includes the web manager, a business manager, our Head of News, and a procurement lead. We also have support from other colleagues, including the technology change team. Current Phase Discovery Work Location The CPS website development team is based in London, but the suppliers can be based anywhere. Working Arrangments We would like to supply a specific brief on the makeup of user groups who should be included. There will be an initial meeting to discuss the scope of the research. The supplier will then commence the user research at appropriate locations to be discussed. The CPS website manager will attend at least one user research session. There will also be a debriefing meeting prior to the finalisation of the report. Users may be paid the going rate for participation. Reasonable expenses associated with user research will be permitted. Security Clearance Additional T&Cs Skills & Experience Have experience conducting user research for government (which can include local government) websites demonstrate awareness of agile practices as applied to website development be able to commit to delivery of the final report within six weeks Nice to Haves Access to an in-house User Research Lab No. of Suppliers to Evaluate 8 Proposal Criteria Experience of recruiting subjects from diverse backgrounds Experience of conducting user research in relation to government websites Capability of producing a final report within six weeks of starting research Cultural Fit Criteria Behave professionally and strive for excellence Treat everyone with respect Be honest and open Work as a team with our organisation and other suppliers Payment Approach Capped time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range