Catering services

Tender description

STFC are tendering a Single Contract under an Open OJEU procedure for the provision of catering and accommodation services at The Rutherford Appleton Laboratory in Oxfordshire and catering only services at Daresbury laboratory in Cheshire and the UK Astronomy Technology Centre in Edinburgh, Scotland. 1: RAL Catering and RAL Ridgeway House and Cosener's House. (Accommodation and Catering Facilities) — STFC is reviewing the future investment, commercial arrangement and requirement of The Cosener's House. 2: Daresbury Catering. 3: UK ATC Catering. The term of contract will be 7 years plus option of 3 additional years. STFC is seeking an outstanding supplier capable of demonstrating a track record in delivering excellent customer care, value for money services, innovative solutions to business challenges and the acumen to collaboratively exploit commercial opportunities. The intention is to provide the successful service provider with free access to the accommodation and catering facilities, equipment and utilities (e.g. electricity, water, etc.) and to share in the profits arising from the commercial aspects of the service. STFC want their customers to feel they receive ‘value for money against the high street’. The service Provider is challenged to attract high volumes of customers, customer loyalty and satisfaction. They are to pursue new business opportunities across the Science Campus, to attract new customers and provide facilities that promote interaction across the Science Campus Businesses. The business relationship will be an ‘open and honest one’ with clear focus on parties to achieve the highest standards, value for money, and avoidance of ‘cost creep ’ through jointly challenging costs and supporting innovation and efficiency ideas. There is potential for STFC to expand the accommodation requirement at Ridgeway House by up to 100 % (120 rooms), and STFC to make provision for wider Joint Venture business growth, and reflect the government review into the retention of The Cosener's House.