UK SBS IT17038 BEIS Small Business Commissioner and Payment Practice Reporting

Tender description

Why the Work is Being Done There are two different projects, described here: (i) Payment Practice Reporting (PPR): Iteratively design, build and implement a digital service to support businesses to report and search payment practices. This has reached the late stages of Alpha. (ii) Small Business Commissioner (SBC): Provide information, advice, and complaints handling services for small business suppliers who have payment issues with larger customers. This is currently in pre-Discovery. Problem to Be Solved BEIS has two policies which require digital services to support the Government’s objective to improve the culture of payment practice in the UK. The first policy requires larger businesses to report their payment performance and enables small businesses to search this data to support contracting decisions. The second is the creation of the Small Business Commissioner, a new service which will support small businesses in their disputes with larger businesses. It will provide advice and information, direct small businesses to existing support and handle complaints about payment issues between small businesses and their larger customers. Who Are the Users (i) PPR: Large businesses with a legal duty to report payment performance. Small businesses and journalists searching and downloading data. (ii) SBC: Small businesses who want advice on handling late payment from large businesses and information on how to escalate and resolve late payment. Raising the capability of small businesses to better negotiate contracts to avoid disputes with larger businesses. Provide a mechanism for small businesses to complain about payment issues with larger businesses. Early Market Engagement Work Already Done PPR has reached Alpha with support of independently recruited contractors and internal resource. Discovery was completed by an external agency. An additional contract is in place for procuring research subjects. Existing Team Existing team includes service managers, product owners, user research, and delivery manager. Additional roles are needed to supplement the team alongside a commercial vehicle to build greater resilience for spikes of work or contingency. These include Business Analysis, Design (service and interaction), user research and content design. Current Phase Alpha Work Location Department for Business, Energy and Industrial Strategy, 1 Victoria Street, London, SW1H 0ET There will be a need to travel to locations within and outside London, for example, to work with stakeholders and to participate in user research during the development of the service. Working Arrangments Suppliers will be expected to integrate with the existing Agile team members at Victoria Street, London, currently 4 days per week with Fridays offsite. Research and other tasks could be carried out across the UK in business premises, remotely some flexibility will be needed by exception. Security Clearance All supplier staff, including sub-contractors, undertaking any work related to the contract must be subject to Baseline Personnel Security Standards (BPSS) or equivalent as a minimum. Additional T&Cs Skills & Experience Demonstrate how you will apply your skills and expertise to... assess Discovery, Alpha, Beta and Live phase outputs and iteratively develop and improve them using agile methods and practices and how this will ensure the successful delivery of this project. configure and manage secure cloud-based hosting environments and how this will ensure the successful delivery of this project. successfully integrate systems via APIs, including on-premise and other cloud-based services in relation to this requirement and how this will ensure the successful delivery of this project. work with other suppliers/third parties/other partners in the delivery of the requirement and how this will ensure the successful delivery of this project. Nice to Haves Demonstrate how you will... successfully and collaboratively work, coach and share knowledge with public sector client teams, particularly those with limited agile development expertise in order to ensure the successful delivery of this project. apply your skills and expertise to successfully integrate digital solutions with government platforms such as Companies House and Notify and how this will ensure the successful delivery of this project. No. of Suppliers to Evaluate 3 Proposal Criteria The proposed approach, methodology and programme Team structure and leadership How the supplier has identified risks and dependencies and offered approaches to manage them How the team will approach working with policy teams in government and meeting GDS Service Standards Cultural Fit Criteria Demonstrate how you will work as part of an agile team with our organisation and other suppliers throughout the project. Demonstrate how, when making decisions, you will work transparently and collaboratively with the government department and other project stakeholders throughout the project. Demonstrate how you will implement a no-blame culture and encourage people to learn from their mistakes. Demonstrate how you will respect and embrace Government Digital Service Design principles and service standards (https://www.gov.uk/design-principles) & (https://www.gov.uk/service-manual/service-standard). Payment Approach Capped time and materials Assessment Method Written proposal Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range £1 million maximum