Expired contract

Helpdesk and support services

Details

Buyer: General Medical Council (GMC)
Supplier(s): Softcat PLC
Value: GBP 202,000
Duration: 3 years
Topic: Helpdesk and support services
Published: 23 February 2017
Source: TedNotices

Tender description

The objective of the project is to procure a secure, robust, industry standard service or application that delivers employee/customer self-service for: — IT Incident and FM Call Logging via a web-based portal and mobile application (app). — Searchable Service Catalogues. — Self-service Service Requests. — Recording and management of IS Change Requests. — Searchable knowledge-base. The objective of the project is to procure a secure, robust, industry standard service or application that delivers employee/customer self-service for: — IT Incident and FM Call Logging via a web-based portal and mobile application (app). — Searchable Service Catalogues. — Self-service Service Requests. — Recording and management of IS Change Requests. — Searchable knowledge-base.

Timeline

Completed: Award date22 December 2016
Completed: Award published23 February 2017
Current notice
Completed: Contract expiry date7 December 2019

About the buyer

General Medical Council (GMC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72253000 · Helpdesk and support services
72253100 · Helpdesk services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@general-medical-council-gmc.gov
Commercial Director	+44 •••• ••••••	••••••••@general-medical-council-gmc.gov
Procurement Manager	+44 •••• ••••••	••••••••@general-medical-council-gmc.gov
Category Lead	+44 •••• ••••••	••••••••@general-medical-council-gmc.gov
Senior Buyer	+44 •••• ••••••	••••••••@general-medical-council-gmc.gov
Contracts Manager	+44 •••• ••••••	••••••••@general-medical-council-gmc.gov