Helpdesk and support services
Details
- Supplier(s)
- Softcat PLC
- Value
- £202,000
- Duration
- 3 years
- Topic
- Helpdesk and support services
- Published
- 23 February 2017
- Source
- TedNotices
Tender description
The objective of the project is to procure a secure, robust, industry standard service or application that delivers employee/customer self-service for: — IT Incident and FM Call Logging via a web-based portal and mobile application (app). — Searchable Service Catalogues. — Self-service Service Requests. — Recording and management of IS Change Requests. — Searchable knowledge-base. The objective of the project is to procure a secure, robust, industry standard service or application that delivers employee/customer self-service for: — IT Incident and FM Call Logging via a web-based portal and mobile application (app). — Searchable Service Catalogues. — Self-service Service Requests. — Recording and management of IS Change Requests. — Searchable knowledge-base.
Timeline
- Completed: Award date22 December 2016
- Completed: Award published23 February 2017Current notice
- Completed: Contract expiry date7 December 2019
About the buyer
General Medical Council (GMC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72253000 · Helpdesk and support services
- 72253100 · Helpdesk services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@general-medical-council-gmc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@general-medical-council-gmc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@general-medical-council-gmc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@general-medical-council-gmc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@general-medical-council-gmc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@general-medical-council-gmc.gov |
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